At VegZap, we strive to provide you with the freshest and highest quality vegetables. However, we understand that there may be occasions when you need to request a refund. Please read our refund policy carefully to understand your rights and obligations when seeking a refund for your purchase.
Order Cancellation
You may cancel your order within a certain timeframe specified on VegZap. Once your order has been processed, cancellation may not be possible.
Damaged or Defective Products
- If you receive vegetables that are damaged or defective, please contact us within 24 hours of receiving your order.
- We may request evidence, such as photographs, to assess the condition of the vegetables.
- If the damage or defect is verified, we will offer you a replacement or refund for the affected items.
Incorrect Orders
- If you receive an incorrect order, please contact us immediately to report the issue.
- We will arrange for the correct items to be sent to you as soon as possible, at no additional cost.
- In some cases, we may request the return of the incorrect items before issuing a refund or replacement.
Quality Concerns
- If you are dissatisfied with the quality of the vegetables you received, please contact us within 24 hours of receiving your order.
- We may ask you to provide details about the quality issue and may request evidence such as photographs.
- We will assess the issue and may offer you a replacement or refund for the affected items at our discretion.
Refund Process
- Refunds will be issued using the original payment method used for the purchase.
- Refunds may take 15 days to process, depending on your bank or payment provider.
- Your refund amount will be credited back to your original payment method within 15 days. If we are unable to process the refund to your original payment method for any reason, we will instantly credit your wallet with the amount of your refund. You can use your wallet balance to place orders on our website whenever you want.
Non-Refundable Items
Certain items may not be eligible for a refund, such as perishable goods or items that have been consumed or used.
Customer Error or Mistake
If the customer provides an incorrect address, wrong contact details, or any other mistake in the order details that prevents successful delivery, the store may not be required to issue a refund.
Force Majeure Events
In cases of unforeseen circumstances, such as natural disasters, strikes, or other external factors beyond the control of the store, the e-commerce platform may not be held liable for non-delivery and thus may not offer a refund.
Changes to Refund Policy
VegZap reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on VegZap.
Contact Us
If you have any questions or concerns about our refund policy, please contact us at contact@vegzap.com.
By using VegZap and making a purchase, you acknowledge that you have read, understood, and agreed to abide by this refund policy.